All sales are final.
RUGGED PRINT does not accept returns and does not offer refunds or exchanges on any purchase, including sale items and gift cards.
Damaged items
Please inspect your order as soon as it arrives. If your item arrives damaged, email us at info@ruggedprint.com within 7 days of delivery. Include your order number and clear photos of the damaged item and its packaging. Once we review and approve your claim, we'll send you a replacement of the same item at no cost. Damage claims without photos can't be approved.
Lost or stolen packages
Once the carrier marks a package as delivered, we are not responsible for lost, stolen, or misplaced packages.
Order changes and cancellations
Please review your order carefully before you place it. Once an order is placed, we may not be able to change or cancel it.
Shipping
All orders ship from Chandler, Arizona. In-stock items typically ship within 1–3 business days. Backordered items may take up to 5–10 business days to ship.
These timeframes cover preparing your order before it ships. Carrier transit time is additional and varies by destination and shipping service.
Questions
For any questions about this policy, contact us at info@ruggedprint.com.